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[Kvasir] ASML Lunch Lecture

Ever since ASML produced and sold its first computer chip-making system in 1984, its Customer Support department has been proactive in resolving issues at the customer’s site. Ayush Rajput, CS Applications engineer at ASML, works with and for customers, making them a partner in the machine's success. How can a technical master’s degree be relevant to a department that usually is associated with call centers, item return forms and drop-down menus with frequently asked questions?

Learn all about the basics of what Customer Support at ASML essentially is during this lunch lecture. Ayush will tell you how he gathers information from the customer and uses it to optimize ASML products, according to the customer’s needs and wishes, and he shares his bumps in the road and the things he learned in his first year as a Young Professional.

 

You can sign up for the lecture here or by sending a mail to kvasir@thor.edu. The last part will not be possible after the subscriptions have closed.

Date

Wednesday, February 27, 2019 - 12:40 to 13:20

Location

Colloquium floor 6

Organized by

Kvasir

Type

Normal activity

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